@ The Wilder World: A Journey of Artistic Alchemy

bWILDER  READY TO RESORT WEAR AND ACCESSORIES

Girl, I know, waiting is the hardest part, but please note that orders will be dispatched Tuesday – Friday and deliveries are scheduled Monday – Friday between 9 am and 6 pm. Shipping times should be used as a guide, and exact times will be confirmed upon issue of delivery. We are unable to take responsibility for transit delays or customs clearance issues but will do our best to assist if these problems occur.
All trousers and shorts ship with a serged hem. Upon request, we offer in house hemming free of charge for initial purchases of said products.  At time of check out, please supply inseam and full hip to heal where noted. Hemming Services increase lead time up to 7 days from date of order.

SIZING

Our sizing chart applies to all garments in The Atelier and bWilder collections.  If you are not sure of your size, email us your measurements and we'll help you find the right fit—or visit us at The Atelier in Charleston, SC for a custom fitting.

SHIPPING

Orders are processed Tuesday – Friday. 
Shipping costs vary depending on size, weight and the destination of delivery. We utilize Shippo for all our shipping services at time of check out.  
Deliveries will be made Monday – Friday between 9 am and 6 pm.

INTERNATIONAL SHIPPING 

The customer is responsible for all duties and taxes associated with their package—this is not included in the shipping cost, nor is Brooke Wilder responsible for those amounts. Please note that we cannot guarantee a delivery date.
We offer free shipping on domestic orders over $1000. Free shipping is not offered on international orders, nor is it offered on purchases originally over $1000 that discount below that amount. 
Please allow ample production and shipping time for all our products; alteration, customization and production times vary based on type and difficulty. You will receive a notification to your email on file when your package ships.  
We are unable to take responsibility for transit delays or customs clearance issues but will do our best to assist if these problems occur.

Hey there!

We know sometimes a thing doesn’t fit or isn’t exactly what was expected, so we offer a Fit It or Quit It window.  Try on your order; if it’s not all you dreamed it would be or you need a different size, contact us within 48 hours of receipt and we’ll get the ball rolling.  

We are happy too refund or exchange any bWilder new, unworn garment within 14 days upon receipt of your order. To qualify for a full refund, all items must be returned in the same condition you received them in, with the original packaging and tags still attached. This means, no odors, or stains.  

All returns require a Return Authorization Number (RAN) and returns without a RAN will not be accepted. Please contact bWilder@brookewilder.com to obtain a RAN. 

Please be aware we are only able to exchange like for like product, eg. a color way or size swap. Additionally, kindly note we cannot accept returns, exchanges or cancellations on Pre-Orders, Trunkshow orders or any one of a kind looks from The Atelier, as these are final sale. 

Once we receive your return package, we will refund your method of payment for the purchase price, minus shipping, 7-10 working days. We will send you a Returns Form which you must complete, enclose with your order and pay for return postage via a trackable method. Please obtain a valid proof of postage and hold onto it until you receive your refund. For international returns, please clearly mark your package and commercial invoice as ‘Returned Goods’ to avoid delays at Customs.

Please send your parcel to the following address:
FAO: bWilder Returns
2415 Tiffany Drive
Charleston, SC 29414If you receive an item classified as faulty and or damaged, you must contact us within 48 hours of receipt. Please email bWilder@brookewilder.com  and include your order number.
 
Cancelling orders
We are only able to accept cancellations if the order has not been dispatched. If you wish to cancel your order, please contact bWilder@brookewilder.com as soon as possible. Please note that we will be monitoring communication Tuesday – Friday from 10 am to 6 pm, so despite emailing regarding the cancellation, the order may still be dispatched. Kindly note, we cannot accept returns, exchanges or cancellations on Pre-Orders, Trunkshow orders or any one of a kind looks from The Atelier, as these are final sale. 
 
Faulty Items
If an item is considered damaged or faulty, to be eligible for a refund or exchange you will need to contact us within 48 hours of delivery with as much information and imagery as possible. Please email bwilder@brookewilder.com and be sure to include your name, order number and address for reference.  Qualified returns will be defined as defects in materials and craftsmanship, this does not include abuse, neglect or any other form of external damage.Please note that we are able to track when an order has been successfully delivered, so it is always best to open and review the order as soon as possible to allow time to contact us if necessary.