Atelier Contact
ONE OF A KIND
In The Atelier, our Event and Occasion Wear are one of a kind creations. Handcrafted in Charleston, SC, these artisan pieces are one size, one way, never to be duplicated in any variation. You will always know you have the only one ever made. To ensure your ultimate satisfaction, we have an in house Fit It program to tailor and finish each garment prior to final sale.
If you are in the Charleston, SC area, we set you up with a first Fit It appointment to discuss and try on the look. If alterations or hemming is needed, we will make all necessary notations and markings, set up a second verification fitting and off you go with your new creation/s. The second appointment will be scheduled within 14-21 business days from your initial visit.
Our Charleston studio appointments cost $150 lasting up to an hour. A 50% deposit is required to confirm your order and all appointment costs are deducted from the final price of your garment.
For online purchases, you will need to supply your measurements on the initial call to verify fit before we proceed. Once fit is verified, a digital, non refundable, appointment fee of $100 will be applied to the cost of the garment. Full payment will then be required to continue with the order. Once payment is received, we will ship you the garment for an at home Fit It session. You have 48 hours to try on the garment, make any alteration and finishing notations per the included instructions, and return with the enclosed return label. Once we receive the garment back, it will take up to 14-21 days for alterations/finishing plus up to an additional 7-10 days for shipping. Once the garment is re-delivered, a final Fit It call will be made and the sale will be finalized. If additional alterations are required, you will be responsible for return shipping. We will only do 1 free of charge alterations for your order. Any additional requirements will be billed at the appointment cost noted for in-house or online.
Please see our Shipping Page for more information.
Additionally, kindly note we cannot accept Returns, exchanges or cancellations on Pre-Orders, Trunk-show orders or any one of a kind looks from The Atelier, as these are final sale. Because we know Buyers Remorse is a real thing, for these types of orders only, if you contact us to cancel before we make that 1st alteration or packaging within 48 hours of your 1st visit, we will refund your 50% deposit less the appointment fee.
THE ATELIER - CUSTOM ORDERS
It starts with an email, and a phone call or in studio visit. Each month, we take on a select number of clients to collaborate custom creations. On initial consult, we will first determine if and when we can fit you into our schedule. Slow fashion is about hand craft tradition, quality and a regenerative, ecologically sound mindset, so we really do adhere to a less is more mentality. Once we have qualified we are able to take you on, we will then go into the full experience of the process with you. If you want more details on the Custom orders, email the Brooke Wilder Creator, Gina Marie Roberts and she’ll fill you in.
Fulfillment may take up to six to 12-16 weeks due to the nature of our production process and shipping times. This is always an estimate depending on the nature of your particular creations.
Quality is important to us. We strive to always create the best possible product for you and to provide the very best in customer satisfaction. So we thank you for your patience as we custom make your items.
Please see our Shipping Page for more information.
