Returns & Exchanges
We know sometimes a thing doesn’t fit or isn’t exactly what was expected, so we offer a Fit It or Quit It window.
Please be aware we are only able to exchange like for like product, eg. a color way or size swap. Additionally, kindly note we cannot accept returns, exchanges or cancellations on Pre-Orders, Trunkshow orders or any one of a kind looks from The Atelier, as these are final sale.
Once we receive your return package, we will refund your method of payment for the purchase price, minus shipping, 7-10 working days. We will send you a Returns Form which you must complete, enclose with your order and pay for return postage via a trackable method. Please obtain a valid proof of postage and hold onto it until you receive your refund. For international returns, please clearly mark your package and commercial invoice as ‘Returned Goods’ to avoid delays at Customs.
Please send your parcel to the following address:
FAO: bWilder Returns
2415 Tiffany Drive
Charleston, SC 29414If you receive an item classified as faulty and or damaged, you must contact us within 48 hours of receipt. Please email bWilder@brookewilder.com
We are only able to accept cancellations if the order has not been dispatched. If you wish to cancel your order, please contact bWilder@brookewilder.com as soon as possible. Please note that we will be monitoring communication Tuesday – Friday from 10 am to 6 pm, so despite emailing regarding the cancellation, the order may still be dispatched. Kindly note, we cannot accept returns, exchanges or cancellations on Pre-Orders, Trunkshow orders or any one of a kind looks from The Atelier, as these are final sale.
If an item is considered damaged or faulty, to be eligible for a refund or exchange you will need to contact us within 48 hours of delivery with as much information and imagery as possible. Please email firstname.lastname@example.org and be sure to include your name, order number and address for reference.